Customer Support
Questions? We’ve got answers.
Explore resources and guidance from our industry-leading support team, tailored for SaaS.
Getting Started with Metallic®
Documentation
No matter where your data is or where you want to store it, Metallic has a solution.
Community
Discuss technical questions, connect with other experts, and share knowledge.
Knowledge Base
Everything you need to know to support your journey using Metallic.
Release Notes
Stay up-to-date on the latest features, fixes, and updates.
Contact Support
United States:
+1 848 456-1590
United Kingdom:
+44 20 3885 0336
Australia:
+61 2 8197 7721
Tip: Support will need your Tenant ID to reference your account i Your Tenant ID can be found by logging in to the Support Portal where it lists your subscription number.
Submit a Support Case
Need help? We’re here for you. Login to the Metallic support portal and submit a support ticket.
Policies
Check out how to contact our support team via the Metallic Hub, email, or guidance on self-service support.
MSP Customer Policies
Metallic offerings are covered by the best-in-class Commvault support team.
Video Library
Getting Started with Microsoft Teams
Getting Started Exchange Online (Microsoft 365)
Getting Started with SharePoint (Microsoft 365)
Getting Started with OneDrive for Business (Microsoft 365)
Getting Started with Microsoft Dynamics 365
Restoring with Metallic
Metallic for SAP HANA
Metallic for VMware
Metallic Security IQ: Advanced Security Tools & Insights Feature
“Lots of attention to detail and helping me get up and running. Could not be more satisfied.”
Brad Bayliff, Bayliff Law Form PLLC, Managing Member
It’s a good day for a test drive
Since it’s SaaS, Metallic is easy to try before you purchase, with a simple UX that walks you through setup.