Customer Support

Questions? We’ve got answers.

Explore resources and guidance from our industry-leading support team, tailored for SaaS.

Getting Started with Metallic®



No matter where your data is or where you want to store it, Metallic has a solution.


Discuss technical questions, connect with other experts, and share knowledge.

Open Ticket

Knowledge Base

Everything you need to know to support your journey using Metallic.

Release notes

Release Notes

Stay up-to-date on the latest features, fixes, and updates.

Contact Support

Contact Support

United States:
+1 848 456-1590
United Kingdom:
+44 20 3885 0336
+61 2 8197 7721

Tip: Support will need your Tenant ID to reference your account i Your Tenant ID can be found by logging in to the Support Portal where it lists your subscription number.

Submit a Support Case

Need help? We’re here for you. Login to the Metallic support portal and submit a support ticket.



Check out how to contact our support team via the Metallic Hub, email, or guidance on self-service support.

Computer policies

MSP Customer Policies

Metallic offerings are covered by the best-in-class Commvault support team.

Video Library


Getting Started with Microsoft Teams


Getting Started Exchange Online (Microsoft 365)


Getting Started with SharePoint (Microsoft 365)


Getting Started with OneDrive for Business (Microsoft 365)


Getting Started with Microsoft Dynamics 365


Restoring with Metallic

Metallic for SAP HANA

Metallic for VMware

Metallic Security IQ: Advanced Security Tools & Insights Feature

“Lots of attention to detail and helping me get up and running. Could not be more satisfied.”

Brad Bayliff, Bayliff Law Form PLLC, Managing Member

It’s a good day for a test drive

Since it’s SaaS, Metallic is easy to try before you purchase, with a simple UX that walks you through setup.