Customer Support
Questions? We’ve got answers.
Explore resources and guidance from our industry-leading support team, tailored for SaaS.
Getting Started with Metallic
Open a Ticket
Need help? We’re here for you. Login and submit a support ticket.
Documentation
No matter where your data is or where you want to store it, Metallic has a solution.
Release Notes
Stay up to date on the latest features, fixes, and updates
Policies
Check out how to contact our support team via the Metallic Hub, email, or guidance on self-service support.
MSP Customer Policies
Metallic offerings are covered by the best-in-class Commvault support team.
Contact Support
United States:
+1 848 456-1590
United Kingdom:
+44 20 3885 0336
Australia:
+61 2 8197 7721
Tip: Support will need your Tenant ID to reference your account i Your Tenant ID can be found by logging in to the Hub and selecting View all Cases from the dashboard.
Video Library
Activating your MetallicTM Office 365 Subscription
Setting up Exchange Online backups with the Express Configuration
Restoring entire Exchange Online mailboxes with MetallicTM
Restoring individual mail items for Exchange Online mailboxes with MetallicTM
Setting up Teams backups with the Express Configuration
Restoring entire Teams with MetallicTM
Restoring individual items in Teams with MetallicTM
Setting up SharePoint Online backups with the Express Configuration
Restoring entire SharePoint Online sites with MetallicTM
Restoring individual items in SharePoint Online with MetallicTM
Setting up OneDrive backups with the Express Configuration
Restoring entire OneDrive users with MetallicTM
Restoring individual items in OneDrive with MetallicTM
“Lots of attention to detail and helping me get up and running. Could not be more satisfied.”
Brad Bayliff, Bayliff Law Form PLLC, Managing Member
It’s a good day for a test drive
Since it’s SaaS, Metallic is easy to try before you purchase, with a simple UX that walks you through setup.