Customer Support

Questions? We’ve got answers.

Explore resources and guidance from our industry-leading support team, tailored for SaaS.

Getting Started with Metallic

Open a Ticket

Need help? We’re here for you. Login and submit a support ticket.

Documentation

No matter where your data is or where you want to store it, Metallic has a solution.

Release Notes

Stay up to date on the latest features, fixes, and updates

Policies

Check out how to contact our support team via the Metallic Hub, email, or guidance on self-service support.

MSP Customer Policies

Metallic offerings are covered by the best-in-class Commvault support team.

Contact Support

United States:
+1 848 456-1590
United Kingdom:
+44 20 3885 0336
Australia:
+61 2 8197 7721

Tip: Support will need your Tenant ID to reference your account i Your Tenant ID can be found by logging in to the Hub and selecting View all Cases from the dashboard.

Video Library

Activating your MetallicTM Office 365 Subscription

Setting up Exchange Online backups with the Express Configuration

Restoring entire Exchange Online mailboxes with MetallicTM

Restoring individual mail items for Exchange Online mailboxes with MetallicTM

Setting up Teams backups with the Express Configuration

Restoring entire Teams with MetallicTM

Restoring individual items in Teams with MetallicTM

Setting up SharePoint Online backups with the Express Configuration

Restoring entire SharePoint Online sites with MetallicTM

Restoring individual items in SharePoint Online with MetallicTM

Setting up OneDrive backups with the Express Configuration

Restoring entire OneDrive users with MetallicTM

Restoring individual items in OneDrive with MetallicTM

“Lots of attention to detail and helping me get up and running. Could not be more satisfied.”


Brad Bayliff, Bayliff Law Form PLLC, Managing Member

It’s a good day for a test drive

Since it’s SaaS, Metallic is easy to try before you purchase, with a simple UX that walks you through setup.