What is the Metallic® product architecture?

Metallic software runs on a pre-built platform, with core code deployed in the cloud. An active SaaS layer and APIs manage functions including billing, metrics, and identity management. Built on top of Commvault’s industry-leading technology, Metallic’s flexible product architecture offers unmatched flexibility and scale.

How fast can customers be up and running?

Generally, you can be up and running in a little as 15 minutes. However, with data ready and waiting to be backed up, we’ve had new users configure and run their first backup in under 7 minutes.

What can customers backup? What environments are supported?

At launch, Metallic has solutions to protect hybrid cloud environments, Microsoft 365 data and endpoints.

Supported data sources include:

Where can I store my data?

You can get up and running quickly on Metallic storage (in Azure), or you can leverage your own Azure or AWS cloud storage. In addition, with Metallic VM & Kubernetes Backup, Metallic File & Object Backup and Metallic Database Backup, you can leverage your own on-premises storage for speedy recovery.

Is Metallic secure?

Yes. Metallic offers the same security technology that Commvault has developed over 20 years: supporting secure outbound connections from your networks, encrypting all data and metadata traversed across networks, encrypting data at rest, and securing access controls to ensure only authorized users have access to data. Metallic is ISO 27001 and SOC2 Type II compliant. To view the reports, you will be required to agree to confidentiality obligations before this information is released to you.

Can I use Metallic if my company has to comply with GDPR?

Yes, Metallic is committed to supporting our customers’ compliance with GDPR.  We prioritize the privacy and security of the data we protect with our entire product suite.  When we provide services to our EU customers as a data processor on their behalf, we will ensure that we comply with the specific requirements for data processors.  Learn more about how Metallic adheres and complies with GDPR regulations here.

What is Metallic Government Cloud?

Metallic Government Cloud is our portfolio of solutions designed for use by US federal agencies. Metallic Government Cloud is hosted exclusively on Microsoft Azure Government Cloud, are FedRAMP High In Process – In PMO Review compliant, and meet the highest confidentiality, integrity, and availability standards recognized by the US government. For more information, please visit https://metallic.io/government-cloud.

How many people does it take to manage Metallic?

Metallic can be managed by a single person using a fraction of the time other products require, by leveraging our ready-to-use SaaS backup and recovery infrastructure and services, deploying backup using our built-in best practices guidance, and using the Metallic™ Hub for a simplified operations experience.

Additional administrators (such as database or helpdesk administrators) can be added and access can be granted to others in your organizations, to further reduce operational overheads.

How is customer support offered? What is the response time for incidents?

Metallic offers are covered by Commvault’s best-in-class remote support team, which can be contacted directly through the Metallic Hub via chat or email. Live agents are available 24/5 and critical support is available 24/7. Visit our Support page for details.

Response to incidents under the Metallic offering will be based on the assigned severity level. Commvault reserves the right to reassign severity levels based on the surrounding circumstances and nature of the incident.

SeverityImpact ExampleTargeted Initial Response TimeFollow Up Response
1 – Critical*Your system is inoperable, or is at a severely reduced level of functionality resulting in an adverse impact on normal business operations and no immediate workaround or resolution is available. You agree the incident will be worked continuously until resolved.1 Hour4 hours
2 – HighYou are experiencing intermittent failure or performance degradation which has limited your normal business operations. These incidents are time sensitive and critical to productivity, but do not cause an immediate work stoppage. No workaround is available and operations can continue in a limited capacity.2 Hours8 hours
3 – MediumConditions are defined as a minor incident that can be worked around without major impact to your normal business operations.4 Hours24 hours
4 – LowYou have general questions or a low impact issue.24 Hours48 hours
Download our Support Policy Guide

What are reporting capabilities within the product?

The Metallic Hub provides quick access to key information such as: product and storage usage, running jobs and related information, current data being backed up, throughput speeds, and detailed reporting on backup and recovery jobs.

Can Metallic protect me from a ransomware attack?

When a company is hit with ransomware, Metallic SaaS helps safeguard your backup copies, and prevent the spread of an attack, and allows you to recover lost data fast.

How? First, Metallic provides a backup method and storage locations that are highly resistant to ransomware attacks since they are offsite and store the data in a format inaccessible by typical ransomware. In addition, our anomaly detection capabilities can warn you that something is amiss and will automatically prevent backup data from being aged off. Lastly, granular recovery capabilities and global index let you find and restore what you need as quickly as possible.

Metallic is a Commvault venture, a division of the company dedicated to providing next generation software-as-a-service data protection. Metallic delivers Commvault’s core technology simply through the cloud, and has its own strategy, engineering, product, and sales & marketing teams for fast and agile execution.

What makes Metallic different from other backup and recovery solutions?

Power, performance, flexibility.

Metallic offers 20 years of Commvault’s industry-leading technology, delivered as a simple SaaS solution. We uniquely provide breadth of offerings, together with depth of capabilities for performance, speed, security, and granular recovery. We offer proven scale and flexibility others don’t, including the option to bring your own storage.

What is SaaS?

SaaS means software delivered as a service. Rather than operating as software installed and run out of a customer’s hardware or data center, Metallic SaaS provides the backup and recovery software in the cloud. Our customers log in online to access and manage the backup service, and to perform restores. Setup is hassle-free and maintenance and upgrades are handled automatically.

What do you mean by SaaS Plus?

For hybrid cloud offerings, including Metallic™ VM & Kubernetes Backup, Metallic™ File & Object Backup and Metallic™ Database Backup, SaaS Plus is how we have architected our SaaS solution: a backup service run in the cloud, that still gives you the flexibility to choose your own storage. You may choose to bring your own AWS or Azure storage; or, keep a copy within an on-premises server for the fastest recovery option. Whereas other SaaS solutions lock you into a single storage option, Metallic provides choice.

Where is Metallic sold?

Metallic is available in the United States, Canada, Australia, New Zealand, United Kingdom, United Arab Emirates, Belgium, Denmark, Finland, Ireland, Germany, France, Spain, Austria, Poland, South Africa, Switzerland, Portugal, Norway, Israel, Italy, Luxembourg, the Netherlands, Sweden, Czech Republic, Slovakia, India, Qatar, Singapore, Malaysia, Japan, Hong Kong, Brazil, Chile, Colombia, and Mexico at this time. Metallic is also available through MSP partners in additional regions as a managed service. To learn more about MSP offerings, reach out to msp@metallic.io.

Can I try Metallic before I buy?

If you’d like to try Metallic solutions before you buy, just sign up for a free trial. Or you can contact us to talk to a Metallic team member about your company’s needs or request a quote.

How much does it cost?

Metallic SaaS backup and recovery solutions are offered as annual or monthly subscriptions. Discounts are available based on committing to a specific volume with one of our annual plans. View all pricing plans, currencies and pricing FAQs on our pricing page.

Are there fees associated with data restores?

Ingress, egress, and restore fees are not applicable with Metallic. You just pay one, straightforward subscription cost – without any hidden charges. For customers who prefer to use their own private cloud account for storage (and not Metallic), standard charges associated with this separate account may apply.

Who is the Metallic team?

Metallic was born from the minds of Commvault. Our team includes some of the finest Commvault originals – industry veterans who have created the platform’s early code, and who have seen it all when it comes to backup and recovery. They are joined by leaders who are new to the family, having helped shape world-class SaaS experiences for other B2B offerings—from marketing technology, to human resource services, to collaboration platforms.

Metallic operates as a division of Commvault, and together, we’re thrilled to bring you Metallic: powerful, enterprise-grade backup and recovery technology with simple SaaS delivery.